Billy, great-grandson of the Founder, is the fourth generation to manage AIRMATIC, the latest in a continuous line of fathers and sons, united by shared values and purpose, who have worked side-by-side to grow the business by maintaining its “Can Do—Will Do” culture. After earning a degree in Engineering from Villanova University, he worked outside the Company to gain experience in a related industry before returning to the family business where he started with a job in route sales. There’s one thing he especially wants you to know about AIRMATIC: “We work hard to understand our Customers’ business and be well prepared to help them. We are committed to providing great products and services, and a team of knowledgeable, hard-working and friendly people to support them.”
Steve, a grandson of the Founder, joined the Company in 1973 as a Customer Service Representative, after he received his B.S. in Accounting at Southern Illinois. As office automation evolved, Steve took the lead role. “It’s been my goal to keep the Company moving forward with its IT infrastructure so as to make our back-end business operations increasingly efficient,” he says. While the department has many responsibilities from budgeting, planning and IT to HR and cash flow, Steve knows that credit extension is an important Distributor offering. His team works hard to accommodate the credit needs of Customers large and small. “In addition to our standard and negotiated terms of sale, we offer a range of financing options including deferred payment plans, rental, and leasing. And, of course, we offer electronic invoicing, welcome ACH on-line payments, and accept credit cards. “
Bob has worn a lot of hats in his 25 years at AIRMATIC. He started in Telephone Sales, moved to Field Services, moved later still to Customer Service, and then to Department Manager. In 1996, he also took on the role of Product Manager, where he helped launch the Workmaster line of manufactured products. Prior to joining AIRMATIC, Bob was a structural steelworker and a member of the Philadelphia Iron Workers union. Before that, he earned a B.S. in Business Management from Bloomsburg University. In 2008 Bob was appointed the role of Sales Director. Bob sees his team as customer-driven problem solvers, not salespeople. “When Customers are frustrated, can’t find the equipment they need, we pride ourselves on being able to identify the personnel and assets needed to successfully provide application solutions and complete projects on time and within budget.”
Dawn started as a part-time Administrative Assistant while earning her RN diploma. Business was her true passion, so she joined the Company full time as a Service Writer for commercial product repairs, and as Manager of Dealer Services. Later, Dawn earned a B.S. in Business Management from Rosemont College and in 2005, accepted the Marketing Director position. In 2008 she also took on the vacant position of Customer Service Director. Many hats isn’t a hardship. Dawn loves being involved in multiple aspects of the business. “I thrive on the energy,” she says. Combine experience with a “We’ll Get It Done” attitude and the Company gets added support wherever it’s needed. In Dawn’s words: “My teams are always focused on helping our Customers, we’re ready to do whatever is required to earn and keep their business.”
Michelle has been in Customer Service with AIRMATIC for 13 years. She became the department manager in 2016. She and her team are responsible for handling product inquiries and questions about any and every one of the multitude of products that AIRMATIC offers. It’s a big job, but the team repeatedly proves themselves up to the challenge. “We try to be a single point of contact for our Customers bulk material handling needs,” Michelle says. Those Customers tend to be very happy with the team’s efforts: “I’ve been told that we provide ‘top-notch service’, but every day we challenge each other to do even better”.
Jason started out in the Service Group’s Field Service Division doing bulk material handling installation and maintenance work for Customers up and down the East Coast. In 2008, he moved into the Shop Services Division at Malvern headquarters facility. Today he oversees the mechanics responsible for the fabrication, assembly, and repair of products. He also provides tech support and training seminars for Customers with in-house repair shops when they need it: “When plant mechanics call and say, I’ve never worked on such and such before. Can you help me out?’ My team’s ready to support them, we take pride and satisfaction in knowing that Customers recognize they count on us for assistance.”
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